Gratitude for 2021. It was a bitch.

2022-06-19T16:31:37+07:00December 24th, 2021|News, Travel|

A year ago we thought we were almost over this thing, and then the endless 3rd wave came like a tsunami and again challenged every notion we'd had, forced us to rethink our worst outcome business plans, necessitated yet more innovation and creativity, more funny accounting to balance the books, new ways to engage staff and clients, the weekly struggle to look alive in the darkest moments. It’s not like we’re storming Normandy or anything like that. We learned a new game face. It’s mostly handsome.

A Case for Phuket Beyond the Beach: The Ice Cream Coloured Old Town

2021-08-28T17:20:56+07:00August 7th, 2021|Food, Summer, Travel, Uncategorized|

Phuket is undoubtedly the most famous island in Thailand, if not all of Asia. Fame comes with a price of course, and perhaps for that reason there are many people around the globe who connect Phuket’s global fame to somehow lacking local authenticity. Over the years of building a travel business, people have often asked: “should we visit Phuket? We’re not really beach people. Is it over-developed?”

Restart Southeast Asian Travel With Quality in Mind

2021-08-07T16:42:29+07:00June 14th, 2021|News, Travel|

Southeast Asian countries have been closed off from international tourism for 15 months and counting. There is hope on the horizon for gradual openings, but this long pause has given everyone in the industry time to reflect. If we could start again, would we do anything differently? What would we do better? There may not be time to go back to zero and start from scratch, but the pause certainly has given time to consider a few challenges. 

How to be a Great Customer

2021-05-24T09:22:19+07:00May 23rd, 2021|Feature, Travel|

Ideas around customer service are one of the most heavily covered topics in modern business. At my own business we train for it, dissect it, review it, and obsess over it, and we don’t get it perfect every time. But it occurred to me that while plenty has been discussed or written about how to be great at customer service, very little is discussed or written about how to be a great customer. 

How We Wow’d the “Un-Wowables” Part II: The Execution​

2021-05-03T22:13:02+07:00May 3rd, 2021|Feature, Travel, Warm Countries|

As we thought more about it, it became apparent that it had nothing to do with the canvas. The location. The destination. How could we have momentarily forgotten our purpose on earth? Nothing we ever did was about the destination. It is about value. The journey. The pleasant surprise. The spontaneity. Our journeys have always been a metaphor for life.

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