Traveling the sandboxes to Thailand during Q4 2021 and early Q1 2022 is a once-in-fifty year experience. It is the tourism crowds of the 1960’s, with the prices of the 1990’s, and the modern luxuries of 2021. Like a sneak preview of pre-tourism Thailand, come now, before the world returns.
Ideas around customer service are one of the most heavily covered topics in modern business. At my own business we train for it, dissect it, review it, and obsess over it, and we don’t get it perfect every time. But it occurred to me that while plenty has been discussed or written about how to be great at customer service, very little is discussed or written about how to be a great customer.
As we thought more about it, it became apparent that it had nothing to do with the canvas. The location. The destination. How could we have momentarily forgotten our purpose on earth? Nothing we ever did was about the destination. It is about value. The journey. The pleasant surprise. The spontaneity. Our journeys have always been a metaphor for life.
There's a lot of talk and uncertainty surrounding the CoronaVirus, but what does it look like from the perspective of someone who lives in Asia, and travels for a living?
My method of testing how committed a hotel is to customer service is pretty easy - I order a Club Sandwich. Sounds silly, but it works! Hear me out...